Archive for the ‘Communication Skills’ Category

Is Dealing with Difficult People Stealing Your Time and Energy and Even Your Wealth?

Then this “Natural Influence” workshop is designed for you 

 Discover how to stop  people holding back your business, professional or personal life.

Take away tools and strategies that will help you:

• make your personal relationships a joy
• get the best out of your team and your colleagues
• make dealing with demanding clients more relaxing
• and make your career or business more rewarding

 Among many other things you’ll discover how to:

• § Discover how to handle people’s aggressive behaviours assertively
• § Resolve conflict and create win-win outcomes
• § Prepare for challenging situations and avoid escalating them further
• § Develop rapport and motivate others quickly and easily
• § Deliver difficult feedback confidently and skilfully – without appearing to nag or criticise
• § Read special clues in the body language, voice tones and words people use
• § Get the best out of people who are not like you

100% Money Back Guarantee 

If by the end of the workshop you feel your knowledge about how to influence difficult people has not improved, I will refund your money in full. All I ask is that you return the workshop materials.

Where’s the venue?

St John’s Innovation Centre – Milton Road, Cambridge

What time and date?

9.30 a.m. – 12.30 or 1.30 p.m. – 4.30pm or 6p.m. – 9p.m. Wednesday 1^st December

 So what is your investment to attend?

Early bird price of £107 + VAT (full price £147 + vat), if you book before Friday 26^th November.

You can bring an additional guest (friend, family member, colleague or team member who is not on my mailing list – perhaps that difficult person J) for £97 + VAT per person.

 Places are limited to 4 per session so hurry and book yours!

 How do I book?

Call Madeleine Morgan on 01223 426392 or email madeleine@growu.co.uk to confirm your booking or find out more.

 What my clients say:

“Thanks for making it so useful, informative and lively.” Vicky Faupel Cambridge Network

One of the most powerful lessons I learnt is how to deal with difficult people – an invaluable seminar run by Madeleine. This was thought provoking, structured and fun! Aegean Thompson, Director Event Wishes

“Madeleine is an exceptional coach and trainer. The process, wisdom and expertise she brought to the training allowed me to make changes in myself that deepened my relationship with my girlfriend, improved my interpersonal skills with colleagues at work and most important of all, given me an ongoing realisation that this whole journey is exciting and enjoyable.” Ben Green, Marketing Manager

 “I found the workshop very interesting and motivational. I’ve got more tools to create something better than compromise or win-lose situations. I can create win-win outcomes.” Justine Fairweather, Credit Controller, Whizzle It

Many people are suspicious of learning about influencing skills because they view them as something negative. For many they are nothing short of manipulation.

I would say that whether your communication is influencing or manipulating depends on your intention and the outcome.

For me, one thing that defines manipulating is when you are trying to make someone do or feel something which is not in their interests. For instance you try and sell something to someone that they don’t need. You withhold information about the requirements of a job so that someone agrees to take it on, only to find you’re asking them to do more than they agreed to. You persuade a friend to do something for you with insincere flattery.

I think of influencing as when you use communication tools that change someone’s mindset or actions in order to create a win-win outcome. For instance, you persuade your boss to agree to your idea because the way you presented it helped him/her see benefits they hadn’t thought of before. You help your teenager see the future consequences of smoking, so he/she decides not to smoke or gives it up and you help them to see they can get the benefits of smoking (e.g. relaxed state, ‘cool’ reputation) in other ways.

Many people who class NLP and Influencing Skills as manipulative often don’t realise that all human behaviour is manipulative in a broad sense. It is all designed to get a certain result or outcome. Everyday behaviours such as smiling, being nice, shouting, sulking, placating, crying and being funny are all designed to get a certain response from someone else. The intentions behind them are quite often selfish.

Another test is whether the outcome is sustainable. Will our behaviour and intention promote long term healthy relationships and outcomes? If everyone acted like this would our society thrive?

What would our politics, businesses, society and relationships be like if we were all skilled in the use of influence backed by integrity, respect, honesty and win-win intentions?

To your influencing success, Madeleine Morgan

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